Placing An Order And Payment

By completing a ‘purchase order’, You are purchasing the product at the price set out in the website.

Payment must be made at the time of submitting the ‘purchase order’. Payment can be made by credit card or PayPal. Royal Hamam accepts Visa and MasterCard. You warrant that You are an authorised user of the credit card used to complete payment in accordance with this clause. All ‘purchase orders’ placed through this website are subject to confirmation and acceptance by Royal Hamam. You will receive an email with confirmation of Your ‘purchase order’ and receive a second email confirming dispatch of the product including tracking number.  

Colour

We have done our best to display as accurately as possible the colours of the products shown on the website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Please also note that all of our product is hand made and will therefore have minor variations in design &/or colour detail, which is a part of the product and not a fault.

Disclaimer

Royal Hamam reserves the right to do the following, at any time, without notice:
1. Modify, suspend or terminate operation of or access to the website, or any portion of the website, for any reason.
2. Modify or change the website, or any portion of the website, including prices, and any applicable policies or terms.

Returns Policy - Royal Hamam

Returns by You for faulty or damaged Product

If You wish to return faulty or damaged Product, Royal Hamam will gladly exchange or refund the original price in accordance with the following process:

  1. You must notify Royal Hamam within 7 days of receiving the Product of the flaw or damage, and then arrange return of the Product to Royal Hamam within 7 days after such notification.
  2. You must notify Royal Hamam by email; enquiries@royalhamam.com to obtain a "Return ID number".
  3. You must provide a "proof of purchase" being either an invoice, bank statement, email confirmation from Royal Hamam, or delivery note.
  4. You must return the Product to the following address:

Royal Hamam c/o Status Investments

PO BOX 4554                                                                                 

East Richmond 3121

  1. If it is a return from a country outside Australia, You must mark on the postal company's consignment note that it is a return/replacement, so that the Products do not attract possible customs duties and taxes again.
  2. Royal Hamam will pay for the shipping costs on returns of faulty or damaged Product.
  3. Royal Hamam will then refund or exchange the faulty or damaged item to You.
  4. Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by Royal Hamam, however, please allow 14 days from the day You return the Product for Your account to be credited.
  5. Exchanges are only possible if the item is available. Royal Hamam can only exchange faulty items for the same item in the same style, subject to availability. If You wish to exchange, please make Your request clear when requesting Your Return ID number.
  6. Repairs will be performed at Royal Hamam’s expense and returned to You in accordance with the delivery process set out in the terms and conditions. Royal Hamam will bear the cost of returning the Product to You.

Returns & Refunds for change of mind

If you change your mind on a purchased item, Royal Hamam will gladly exchange or refund the original price in accordance with the following process;

  1. You must notify Royal Hamam within 7 days of receiving the Product if you change your mind.
  2. You must notify Royal Hamam by email; enquiries@royalhamam.com to obtain a "Return ID number".
  3. You must provide a "proof of purchase" being either an invoice, bank statement, email confirmation from Royal Hamam, or delivery note.
  4. You must return the Product to the following address:
  5. Royal Hamam c/o Status Investments                                     PO BOX 4554                                                                                 East Richmond 3121
  6. Royal Hamam will not be responsible for shipping costs on return/exchange on a Product for change of mind and any shipping costs incurred will not be refunded

Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received.

  1. You can only exchange items from Royal Hamam to the same or lower value than your original purchase. Please ensure to include a stamped, self-addressed post pack with your return for Royal Hamam to post the exchange item.

If for any reason a product you have ordered is not available or out of stock, we will also refund you via the method of payment you chose to pay with, or offer you a store credit to the same value, and in this case any shipping costs will be refunded.

royalhamam. gift cardsare valid for 1 year and cannot be returned or exchanged for cash. All returned items that were paid for with a hardtofind. gift card will be refunded as a store credit for you to use against a future purchase. If you return an item paid by both gift card and credit card or PayPal, you will be refunded on your credit card/PayPal up to the amount of your initial card/PayPal payment and the remaining amount will be refunded as store credit.

Please note: We are unable to return or exchange an item that is not being returned or exchanged by the original purchaser.

How to return or exchange an item

Simply contact our friendly customer service team on: enquiries@royalhamam.com

Your acceptance of these terms and changes to the terms

You will be asked to accept this Agreement during the purchase process by ticking "I have read and accept the Terms and Privacy information". By ticking "I have read and accept the Terms and Privacy information" you agree to the terms and conditions of this Agreement.

From time to time, this Agreement will be reviewed and may be revised. Royal Hamam reserves the right to change this Agreement at any time. Any such changes will be posted on the Website. If You have commenced any transaction prior to a change to this Agreement, transaction will be effected in accordance with the terms in place at the time of the acceptance of Your offer by Royal Hamam.